1. Payment
Available methods and currency appear at checkout. Your provider may apply conversion or bank charges. We may perform verification and may refuse a transaction presenting fraud, sanctions or security risk.
2. Eligible cases
We may refund a captured payment when delivery cannot be completed, an order is charged twice, the supplied product materially differs from the order, or applicable law requires a refund. Contact us promptly with the order number and evidence.
3. Delivered digital products
Because digital value cannot normally be recovered after crediting, successfully delivered and used products are generally non-refundable. Incorrect Player ID, server or region supplied by the buyer is generally not refundable after delivery. Mandatory consumer rights remain unaffected.
4. Request and timing
Email info@mwear.top within 7 days where practicable, providing the order number, payment method, time and issue. We aim to respond within 2 business days. Approved refunds return to the original payment method, commonly within 3β15 business days depending on the provider.
5. Chargebacks
Contact us first so we can investigate. Fraudulent or abusive chargebacks may lead to account restrictions, but nothing prevents you from exercising lawful rights with your payment provider.